Terms and Conditions

New Image accepts American Express, MasterCard, Visa, Discover, customers company checks, money orders, wire transfers and cash as forms of payment in United States currency (USD). We reserve the right to refuse any customers company checks as a form of payment on any account where there are instances of returned checks (insufficient funds or stop payment).

1. A fee of $75 will be charged each time a check is returned for insucient funds or stop payment.

2. Custom hair replacement units require a minimum deposit of at least 50% of order total and all Special Orders require a minimum deposit equal to 50% of order total. The balance due on each Custom or Special order is then required prior to shipment, unless sent “COD” delivery. Similarly, balance due on Stock hair systems and Accessories is required prior to shipment, unless sent “COD” delivery.

3. Customers purchasing a minimum of $2,500 per month may apply for credit. Please call our Accounting department for more information. We reserve

the right to discontinue credit terms on customer accounts showing past due and delinquent payment patterns and/ or no longer purchasing a minimum of $2,500 per month. We also reserve the right to adjust credit terms on accounts.

4. If paying by credit card and credit card declines, order will be held until we are able to collect the deposit. Customer will be responsible for any shipping upgrades resulting from this.

5. Our primary shipping carrier is UPS. Through UPS, we can oer Over-Night, 2nd-day Air, 3rd-day Air, and Ground shipping services. You may request alternate shipping service (via USPS Express Mail, or Federal Express) on any order that is pre-paid prior to shipping.

6. New Image guarantees that all Overnight and Florida Ground deliveries for Stock hair systems (where received by 4:00 pm EST Mondays, or by 5:30 pm EST Tuesdays through Fridays) will be processed and shipped the same day by UPS service, otherwise shipping will be free.

7. All shipping, “COD”, and insurance charges imposed by the carrier are the responsibility of the customer. Total shipping charges are calculated by all carriers based on type of service and dimensional weight (size of package). New Image charges a handling fee of $5.85 per package, which is added onto the total shipping charges.

8. Returned packages that are reshipped will have additional freight added to the invoice.   All fees incurred for UPS redirecting a package to another address will also be the responsibility of the customer.

9.      New Image reserves the right to apply a delinquency charge of 10% for all accounts 30 days past due and 15% for accounts 60 days or more past due.

10.    Wire transfer fees are the responsibility of the customer if the amount transferred is under $2,500 USD.

11.    Goods are shipped “FOB Place of Origin.” Buyer assumes ownership of the shipment when the carrier picks up the goods for delivery. 


New Image hair replacements are guaranteed against manufacturing defects. Warranty begins the day the unit is invoiced.

On all custom units, there are no guarantees and no refunds for any factory chemical perms. If an order is made as requested on the custom order form, there will be no refund. If the unit was made improperly by the factory, it will be re-made according to the original order specifications per the order form and/or sample at no charge.

PERMANENT HAIR ATTACHMENTS OR EXTENDED WEAR HAIREPLACEMENTS ARE NOT GUARANTEED AGAINST HAIR LOSS AFTER ATTACHMENT IS ATTEMPTED OR COMPLETED. In addition, guarantee on all NX-Gen and XTS family of hair replacement systems are void if the NX-Gen 4-Step Application Kit was not used or was not used as instructed. All V-Loop hair replacement system warranties for hair loss become void once the unit has been used.